JQ11.COM specializes in selling Jordan shoes, Nike shoes, Adidas shoes, Gucci shoes, Prada shoes, cheap puma shoes, Timberlands boots on line for about 3 years. All our shoes are all the best quality with lowest price, fast delivery and free shipping.

1. Can you ship to my country?
We can ship to all the countries around the world via EMS except Italy and Netherlands

2. Do I have to pay any shipping fee?
No, All our price have including shipping price. Our EMS express is free for whole wide of the world except Italy and Netherlands. You don’t have to pay shipping fee any more. If you we want we to deliver with DHL, FedEx, TNT, UPS, you have to add 40$ for added shipping fee

3. How long it will take for the shipping to my country?
Usually, it will take 7-10 business days to arrive via EMS.

4. Are there any extra taxes for the custom?
No, there won't be extra taxes for the custom. We always mark on the package that the value of the package is less than 50USD, most of the countries won't charge extra taxes for the value.

5. Is it free to become a member in your site?
Yes, it is a free system for you to become a member in our site. This member system only help us to know your detail information such as your name, address, telephone number, post code, country, so that we can deliver your goods as your registered information.

6. How can I track the whole shipping process?
We will send you a tracking number after shipping your order. You can track the whole shipping process on the EMS website.
EMS: http://www.ems.com.cn/english-main.jsp
DHL: www.dhl.com   FEDEX: www.fedex.com   TNT: www.tnt.com   UPS; www.ups.com

7. What is your guarantee or return back?
If there is some quality problem, wrong size, or it just breaks in 7 days. You can take a photo of it, and sent the photo to us, we ｗill change one for you for free.

8. How to do a wholesale?
If you need wholesale (MOQ:12Pcs),we will offer you $10 discount each piece once you pay by Western Union.

please contact the sales department.
Email: rsgamepay@yahoo.com
Our online support:  http://messenger.providesupport.com/messenger/goodgame.html.
We are always here for you.